Terms & Conditions
General Provisions
These Terms and Conditions (“Terms”) constitute the entire agreement between you (“You” or “Your” or the “User”) and A&T Wellness Ltd. (“We,” “Us,” the “Company,” and “Our”) concerning Your access and use of Our Services, including through our website, social media, phone, and email, the use if the Website, and buying any Good, service or product from the Website (“Services”). Each of You and Us shall also be referred to as a “Party” and collectively as the “Parties.”
We operate at http://wearenaker.com (the “Website”). We may from time to time publish additional terms and conditions or other documents, which are hereby expressly incorporated herein by reference. We reserve the right, in Our sole discretion, to make any changes or modifications to these Terms at any time and for any reason.
The User hereby understands, warrants, and represents that it is the User’s responsibility to periodically review these Terms to stay informed of updates. The User shall be subject to and will be deemed to: (1) have been made aware of changes to the Terms as will be amended from time to time; and (2) to have accepted the amendments in any revised version of the Terms as long as the User continues to use the Services after the date such revised Terms are updated on the Website.
The information on the Services is not intended for distribution and/or use by any individual and/or legal entity in any jurisdiction or country where such distribution or use would violate any law and/or regulation and/or which would subject Us to any registration requirement within such jurisdiction or country. Accordingly, any individual and/or legal entity who chooses to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws or regulations to the extent local laws or regulations are applicable.
The Services are intended for users who are at least 18 years old. It is strictly prohibited for people under the age of 18 to use or register for the Services in whole or in part and to enter the Website.
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Company Information
A&T Wellness Ltd.
7 St Louis St,
Port Louis,
Mauritius
Email: info@wearenaker.com -
Product Details
Product Range and Features: The Website may offer, from time to time, a diverse range of health and wellness products, and wellness accessories (the “Goods”). Our flagship product is our pearl powder, renowned for its superior healing qualities. We continuously strive to innovate and expand our product offerings to meet the evolving needs of our customers.
Product Descriptions: The descriptions of products on our website are for informational purposes only. While we strive to provide accurate and detailed information, actual product packaging and materials may contain more and/or different information than that shown on our website. We recommend that you do not rely solely on the information presented and always read labels, warnings, and directions provided with the product before use.
Product Availability: All products are subject to availability, and we cannot guarantee that items will be in stock at all times. We reserve the right to discontinue any product at any time. In the event a product is out of stock or discontinued, we will notify you and provide alternative options or a refund as per our policy. Special Requirements: If you have any special requirements or need customized solutions, please contact our customer service team. We will make every effort to accommodate your requests and provide tailored recommendations.
Quality Assurance: We are committed to providing high-quality products. Our products undergo rigorous quality control processes to ensure they meet our high standards. If you encounter any issues with our products, please contact our customer service team for assistance.
Usage and Safety: Please use our products as directed. Consult with a healthcare professional and your doctor before using any dietary nutritional formulations, especially if you are pregnant, nursing, have a medical condition, have any allergies, or are taking any medications. We are not liable for any adverse effects caused by improper use or failure to follow instructions.
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Payment and Pricing
Payment Methods: We accept payments via Visa, Mastercard, and MCB Juice. Payments made by card incur an additional fee. Local taxes and VAT may apply. Additional charges apply for delivery. We are not responsible for any fees or charges applied by your bank or credit card issuer.
Pricing: The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. Prices and charges include VAT at the rate applicable at the time of the Order.
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Order Process
Placing Orders: Orders can be placed through our website, social media, over the phone, or via email. An order confirmation email is sent once payment has been received.
Order Confirmation: A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.
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Shipping Policy
Processing Times: Orders are processed within 1-2 business days.
Delivery Times: Delivery within Mauritius takes up to 4 additional business days. We currently do not offer international shipping. Shipping is done by courier.
Shipping Charges: Rs 150 or free on orders over Rs 4,200 within Mauritius.
Restrictions: We currently only ship within Mauritius.
International Shipping: Currently, Naker does not offer international shipping. However, we are actively working on a solution and expect to begin international shipping within a few months. We recommend following us for updates on this announcement.
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Returns and Refunds
We do not accept returns or provide refunds unless the product is proven to be damaged or spoiled upon delivery. To be eligible for a return, you must notify us within 48 hours of receiving the product, and the item must be in its original packaging. Proof of purchase is required, along with photographic evidence of the damage or spoilage. If your return is approved by Us (at Our discretion), based on damage or spoilage, we will process a refund to your original method of payment within a reasonable timeframe. Bank and/or card processing fees may apply, and these will be deducted from your refund. No other return shipping costs will be refunded.
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Subscription and Pre-orders
Subscriptions: By purchasing a subscription, you will receive a 30-day supply of supplements every 30 days. Your subscription will continue and be charged every 30 days until canceled, as long as the payment(s) has been received by Us. No fee is associated with subscription cancellations. By subscribing, you authorize us to charge now and at the beginning of each subsequent subscription period.
Pre-orders: Pre-order payments are taken in advance to secure your product as soon as it becomes available. If a pre-order is canceled before shipping, a refund will be issued minus the payment processing fee, which is non-refundable. No refund is issued if canceled after shipping.
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Liability and Warranty
We do not offer any warranties on our products except as expressly stated on our Website. Our liability is limited to the value of the goods purchased. We are not responsible for indirect, incidental, or consequential damages from the Website, the Services and/or the Goods.
Disclaimers:
Health and Safety: The Goods sold on our Website, including dietary nutritional formulations, are not intended to diagnose, treat, cure, or prevent any disease. The information provided on the Website is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional.
Consultation: Consult with a healthcare professional and doctor before using any dietary nutritional formulations, especially if you are pregnant, nursing, have a medical condition, have any allergies, or are taking any medications.
Adverse Effects: We are not liable for any adverse effects caused by improper use or failure to follow instructions provided with the product.
No Medical Claims: We make no warranties or representations regarding the effectiveness of any product sold on our Website. Individual results may vary.
Disclaimers and Limitation of Liability:
Your use of the Services and Goods is at your sole risk. The Goods and the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that your use of the Goods or the Services will meet your requirements.
Product Information: While we strive to provide accurate and up-to-date information, we do not warrant or make any representations regarding the accuracy, reliability, or completeness of any information provided on our website. Actual product packaging and materials may contain more and/or different information than that shown on our Website.
No Warranty: We do not warrant that the Goods or Services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Goods or Services will be accurate or reliable.
Limitation of Liability: We shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to the Goods or Services shall not exceed the amount you paid us for the specific goods giving rise to the claim.
General Health Disclaimer:
The statements made on our website have not been evaluated by any national health authority. The Goods are not intended to diagnose, treat, cure, or prevent any disease.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our Website.
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Privacy and Data Protection
We handle customer data according to our Privacy Policy, which sets out how we deal with confidential and personal information received from you via the website.
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User Responsibilities
Representation: You represent and warrant that all information and documents provided by you are current, accurate, true, and complete. You will maintain the accuracy of all information and update us promptly with any relevant updates.
Prohibited Activities: You undertake to use the Website, the Goods, and the Services in a respectful manner and not to:
- Link to the Website or use the Website for uploading, downloading, distributing, publishing, or transmitting any information or material that violates any rights, including intellectual property rights, privacy rights, or any other right.
- Use the Website, the Goods, and the Services for any illegal activity or unauthorized purpose.
- Circumvent any content filtering techniques or attempt to access any service or area of our Website that you are not authorized to access.
- Introduce any viruses, Trojans, worms, or other harmful materials to the Website.
- Engage in "framing," "mirroring," or simulating the appearance or function of the Website.
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Intellectual Property Rights
The content, trademarks, service marks, and logos on the Website and on the Goods are owned or licensed to us and are protected by copyright and trademark laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content from the Website or the Goods without our prior written consent.
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Third-Party Websites and Content
Our Website may contain links to third-party websites and content. We do not endorse or assume any responsibility for any such third-party websites or content. If you decide to leave our Services and access third-party websites or content, you do so at your own risk.
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User Submissions
Any submissions provided by you to us are non-confidential and become our sole property. We shall own exclusive rights, including all intellectual property rights, to these submissions and shall be entitled to the unrestricted use and dissemination of these submissions for any lawful purpose, without acknowledgment or compensation to you.
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User Data
We must maintain certain data to manage the performance of the Services and data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or relates to any activity you have undertaken using the Services. We shall have no liability for any loss or corruption of such data.
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Disclaimers and Limitation of Liability
Your use of the Services and Goods is at your sole risk. The Goods and the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that your use of the Goods or the Services will meet your requirements. We shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.
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Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Mauritius. Any disputes arising out of or relating to these Terms shall be resolved through informal negotiations, and if necessary, in the courts of Mauritius.
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Miscellaneous Provisions
We may amend or discontinue any of the Services at our sole discretion without notice. These Terms constitute the entire agreement between you and us. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the Services. You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all claims and/or defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.